Refund policy

30-day returns

You can return unused items within 30 days of delivery for a full refund of the product price.

Contact us first

Please email support@helvasil.com before sending anything back. We'll confirm your return and give you the return address and instructions. Returns sent without contacting us first cannot be processed.

Condition of returned items

Returned items must be unused, undamaged, and in their original packaging. Items that have been used, or damaged are not eligible for a return under this policy.

Refunds

Once your return arrives at our warehouse and has been checked, we'll process your refund within 10 business days to the original payment method. Your bank or card provider may take a few additional days to show the refund on your statement. Shipping costs are non-refundable, and return shipping is paid by the customer unless the item arrived damaged or incorrect.

Damaged or incorrect orders

If your order arrived damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll put it right at no cost to you.

Support

support@helvasil.com
Monday to Friday, 9 am – 5 pm EST
Please include your order number in every message so we can help you faster.